|
|
Search
You searched for the word(s):
Showing page 1 of 4 (541 total posts)
< 1 second(s)
-
Topic:
What information can I collect in a Custom Field or Agenda Item?
Solution:
Custom Fields and Agenda Items are intended gather information from your registrants. This could include:
Course, Session, or Activity selection
Spouse or Guest name
Meal Choice
Special Requirements
Golf Handicap
Booth Choice
Custom Fields ...
-
Date & Time:
Monday 11/02/2009 7:17 - 9:14 AM MST
Description:
RegOnline experienced approximately 2 hours of downtime between 7:17 AM and 9:30 AM MST. The outage was caused by a network complication. We are working with hardware manufacturers to strengthen our network hardware configuration to prevent future occurrences.
-
Topic:
Where can I view a detailed list of the fee breakdown for each credit card transaction and registration?
Solution:
The Transaction Fees report contains a detailed list of the credit card processing and registrant fees for your event. Each row contains the information for an individual credit card transaction or ...
-
Date & Time:
Monday 10/12/2009 3:30 - 9:30 PM MST
Description:
RegOnline experienced 6 hours of intermittent downtime between 3:30 PM and 9:30 PM MST. The outage was caused by a network complication. We are working to strengthen our network configuration to prevent future occurrences.
-
Known Issue:
If a Registration Type is using an alternate Confirmation Email, it will be sent along with the event's standard Confirmation Email. The registrant will end up receiving two Confirmation Emails.
Workaround:
None
Additional Information:
Task: #13904
-
Topic:
RegOnline is now offering free live training. Our experts will show you how to get the most out of RegOnline OnDemand - sign up today!
Click the Sign up! links to view the next available training.
Current Live Trainings:
New User Event Build Training - Sign up!
Event Creation Walkthrough
Event Builder Tour
Prices and ...
-
Topic:
How can I remove a contact from the Unsubscribed list?
Solution:
If an email contact has accidentally unsubscribed themselves from your emails, you can send an email allowing them to opt back in to your mailing list.
To send an unsubscribed contact an Opt-In Email:
Click the Email Invitations tab.
Click the title of the ...
-
Known Issue:
The same 'Name on Reports' can be used for multiple items on the Merchandise page. This can cause errors during reporting.
Workaround:
Do not use the same 'Name on Reports' for multiple merchandise items.
Additional Information:
Task #14825
-
Known Issue:
When Group Registrations are disabled, the 'Disable Group Registration' option still displays within all Registration Types, causing confusion.
Workaround:
None.
Additional Information:
Task #14777
-
Known Issue:
Unable to upload a document or file in RegOnline when using Internet Explorer 8.
Workaround:
Enable Compatibility View within IE8.
Additional Information:
Task #14775
-
Known Issue:
When printing a single badge using the Print Single button, all spaces entered appear on the badge as ''%20''.
Workaround:
None.
Additional Information:
Task #12516
-
Known Issue:
Superscript text does not display correctly in Email Invitations.
Workaround:
None.
Additional Information
Task #14748
-
Known Issue:
Long event titles cause the Confirmation page buttons to display incorrectly in Internet Explorer 8.
Workaround:
None.
Additional Information
Task #14728
-
Known Issue:
Map and Directions link does not display for non-US Hotels.
Workaround:
None.
Additional Information
Task #14449
-
Topic:
What are the Event Category and Industry fields used for?
Solution:
Select the Event Category and Industry that are most similar to your event. The information collected by these fields will be used to help RegOnline learn more about the types of events and conferences that are created using OnDemand, as well as helping to drive the
-
What happened?
A number of credit card transactions processed through RegOnline between 10 PM MST 8/24/09 and 9:30 PM MST 8/25/09 were processed incorrectly.
Who was affected?
Any account that processed credit card transactions between
10 PM MST 8/24/09 and 9:30 PM MST 8/25/09 could have been affected.
What do I need to do?
-
Known Issue:
Registration-specific merge codes do not function properly when sent to non-registrants through the Email Invitations system. Problematic merge codes include:
/*RegConfirm: Click Here*/
/*AttendeeRecord: View details*/
/*Invoice: View Invoice*/
/*Merge: PaymentMethod*/
/*Merge: AmountDue*/
/*Merge: ...
-
Topic:
Setting up a TouchNet gateway
Solution:
You can add your own TouchNet gateway in your RegOnline account.
To add a TouchNet gateway:
On the Account tab, click the Merchant Gateways link.
Click the Add Merchant Gateway link. The Merchant Gateway Setup window displays.Make the following entries:
Description โ The ...
-
Topic:
How do I customize my Event List?
Solution:
You can now control which columns display on the Event List, as well as their width, order and label.
To select which columns display, their order and their label:
From the Events tab, click the Change Columns button in the upper right corner.
Select the checkbox of ...
-
Topic:
How do I allow my registrants to print their own badge?
Solution:
To allow registrants to print their own badge from a Confirmation or Reminder Email:
Create a badge.
Edit the event.
Click the Emails tab.
Click Email a confirmation to the registrant to ...
-
Topic:
How can I insert a list of the Agenda Items my registrants selected into the Confirmation Email?
Solution:
You can use the
Agenda Item merge code to include a list of all the Agenda Items your registrant selected in their Confirmation Email. To add this merge code to your Confirmation Email:
Edit your ...
-
Known Issue:
When a single email address has been used to register multiple people, none of those registrants can update their record.
Workaround:
None.
Additional Information
Task #13741
-
Topic:
What information does the 'Submit (HTTP POST) registration data to external URL' option send to my website?
Solution:
When Submit (HTTP POST) registration data to external URL is selected on the Confirmation page, registration data will be sent via HTTP POST to the
URL entered into the External Site URL field.
-
Known Issue:
Badge stocks Avery 5384 and Avery 5392 contain incorrect dimensions causing off-center badges.
Workaround:
None.
Additional Information
Task #13690
-
Known Issue:
RegTracker report column width is not saved correctly. Changes are lost on Refresh or Log Out.
Workaround:
None.
Additional Information
Task #13462
-
Topic:
How can I make an ''Admin Only'' field that is not visible to my registrants?
Solution:
You can configure any Custom Field or Agenda Item to only display during Admin Registration.
To make a field only visible during Admin Registration:
Locate and Edit your event.
Select the Agenda Item or Custom Field you wish to edit. ...
-
Topic:
How can I view recent registrations for my entire account in one place?
Solution:
In the top right corner of onDemand, |