Topic:

I have a membership form and would like to renew or register my members administratively.

Solution:

In order to renew your members administratively (on the "back-end"), you will want to use the Admin Register tool located on the Functions tab for your membership form.

To perform an admin registration/renewal:

1. Find and select your membership form in the RegOnline Manager.
2. Click on the Admin Register button on the Functions tab located on your RegOnline dashboard for your form.
3. Click on the existing member radio button for a renewal or the new member radio button for a new registration.
4. Enter the email address of the member that you wish to renew or register and click Continue.
• If renewing, then the Renewal page displays, showing a summary of their personal information and fees related to their membership.
5. Click on the Renew Button on the Account Details tab (the member’s current balance must be paid in order to renew).
6. Click on Next on the Renew Now tab.
7. Select any Merchandise or other add-ons (if applicable) and click Next.
8. Select a payment method.
9. Click on Finish to complete the Renewal.

Additional Information:

Renewing members will only see Merchandise items (any add-ons created on the Merchandise page) or Non-recurring fees that have not already been selected previously by that member. Once they have been selected by a member, then they will not have the option to select them again.

Related Links:

• How do I use auto-renewal in my membership?
• How do I set up a membership fees on my membership?
• How do my members renew their membership?

Keywords: Renew, Renewal, Members, Membership, Admin Register, Manual