Topic:

How do transactions work in RegOnline?

Solution:

RegOnline uses a standard accounting system called "Cash Basis Accounting" which is similar to "Double-Entry Accounting" to record transactions on attendee records. This system is called double-entry because each transaction is recorded in at least two accounts -- Cash (payments & refunds) and Revenue (charges & credits). Each transaction results in at least one account being debited and at least one account being credited, with the total debits of the transaction equal to the total credits. On a balanced attendee record the total should always be zero since the credits and debits should cancel each other out.

For example, when an attendee registers for an event and is charged $495 then there will be a debit of $495 listed in the transactions section on the attendee record.  If that attendee pays with a credit card during the registration, then a credit of $495 will also be listed on their record that will cancel out the charge and bring their balance to $0.

Taking this example further, if we wanted to give this attendee a credit on their registration then we can either modify the fees that they were charged (editing the Event Fees or Agenda Items) or simply give them a manual credit. This will create a single line item on their list of transactions for a negative amount. Their balance would reflect this credit indicating that we owe them money. You will then have to process a second transaction to balance out the credit, such as an online credit card refund or maybe a manual check refund (if one is sent to them).

Additional Information:

None.

Related Links:

• How do I know which credit or charge to use in transactions?
• What transaction types are used to calculate the revenue for my event?
• How do I create a manual credit transaction for a registrant?
• How do transactions work with group registrations?
• How do I process a check payment?
• How do I process a check refund?
• How do I process a partial refund?
• How do I charge a cancellation fee?
• User's Guide - Attendee Record - New Transaction

Online Credit Card Transactions:

• Everything that you wanted to know about credit card processing
• How do I enter an online refund?
• What’s the easiest way to charge (or refund) the outstanding balance for an attendee to their credit card?
• How do I know which transactions actually hit the attendee's credit card?
• Why is my attendee’s credit card being denied?
• Can I process credit card transactions offline?
• How do I record an offline credit card refund? 
• How do I account for offline payments that I've received?

Other Payment Methods:

• How do I accept PayPal as a payment option?
• How do I set up a custom payment option?
• How do I create a manual credit transaction for a registrant?
• How do I change a registrant's payment method?

Reporting:

• How do I use the credit card reconciliation report to reconcile transactions with my gateway?
• How do I reconcile my RegOnline credit card transactions for my account?
• What happens to my attendees’ credit card data after my event is over?
• I am doing online credit processing with CSI Linkpoint, why don't I see my American Express charges?

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