Manager - Administration - Set Up New Merchant Gateway
Common Questions:
About Setting Up Merchant Gateways:
In order to process credit card transactions online for your form (event, virtual event, donation, etc.), you’ll need to set up at least one Merchant Gateway. More on Merchant Gateways...
The fields that display in this window are based on the information required by the Merchant Gateway you’ve selected. For example, the API Login and Transaction Key fields are required to set up an Authorize.Net gateway so these fields display when this gateway is selected, but they do not display when a different gateway is selected.
Important notes about setting up a new Merchant Gateway:
- In order to use your Merchant Gateway to process credit card transactions, you’ll need to complete a verification transaction for each credit card (Visa, MasterCard, American Express, Discover, and Diners Club) that you want to accept for payment. The verification process is described below in the Credit Card Verification field description.
- Once you’ve created a new Merchant Gateway (and verified at least one type of credit card), it displays in the Merchant Gateway dropdown list on the Payment tab for your events.
- The Merchant Gateway(s) to use for an event can only be specified while that event is in Testing status. More on event statuses...
Field Descriptions:
Description - Enter a relevant name or description for your Merchant Gateway. This is for internal use only, registrants will not see this name.
- For example: "Widgets Inc."
Gateway - Select the appropriate gateway from the dropdown list of supported gateways.
- Click the Setup FAQ link adjacent to this dropdown list for more information about the specific gateway you’ve selected.
Statement Name - The entry here displays on your attendees’ credit card statements. Make an entry here that you think will be self-explanatory for your attendees, such as your company name, organization, etc.
- For Example: "Acme Events"
- Field limited to 25 characters.
The fields that display in this section are based on the selection in the Gateway field.
PayFlow Pro gateway fields -
PayFlow Pro Login - The login name for your PayFlow Pro account.
PayFlow Pro Password - The password you use to log in to your PayFlow Pro account.
eLink gateway fields -
ePay Account Number - The account number for your eLink account.
Password - The password you use to log in to your eLink account.
Authorize.Net gateway fields -
API Login - The login name in the Settings section of your Authorize.Net account.
Transaction Key - The transaction key number for your Authorize.Net account.
Linkpoint gateway fields -
Store # - Your Linkpoint store number.
Gateway Login - The password you use to access your Linkpoint account.
Upload Certificate - Allows you to upload your digital certificate. The digital certificate must have a .pem file extension.
- Click the Upload button to browse to the certificate file on your PC or network, and then upload it to the RegOnline servers.
- If you don’t have a copy of your Linkpoint digital certificate, you’ll need to download one. To download a copy of your digital certificate:
- Sign on to your Linkpoint account, click Support and then Downloads.
- Download the certificate and save it to your hard drive.
Merchant Gateway Currency - The entry here determines the default currency for the events in this account. This setting only changes the currency that displays on the registration form, and does not change the actual currency being charged to the attendee’s credit card.
- The currency that is charged to the attendee’s credit card is determined by the setup of Merchant Gateway.
For example: You have a Merchant Gateway that processes in U.S. currency and you are setting up an event in Canada. When this field is set to ‘Canadian Dollars’ your attendees’ credit card transactions will still be processed in U.S. Dollars and, depending on their cardholder agreement, may also result in a currency conversion fee.
Set as Default Merchant Gateway - Designates this gateway as your primary Merchant Gateway.
- The entry here determines the default Merchant Gateway for the events in this account. You can override this entry for any event(s) in the “Merchant Gateway” field on the Payment tab in the Event Builder. See the Related Links below for more information about setting the credit card processing options for an event.
Available Cards - Select the card types you would like this gateway to accept.
- The selections you make here only determine which credit card options are displayed on the Checkout page when editing your registration form. Enabling a credit card above does not guarantee that it is set up through your gateway. Cards that are enabled, but not setup through your gateway, will result in a transaction failure. To ensure that a particular card is processing, use the gateway credit card verification process.
Manage Merchant Gateways - Field Descriptions:
Description - The name for this Merchant Gateway.
Gateway - The gateway for this Merchant Gateway, as selected in the Gateway field dropdown list when it was initially set up.
Card Types - Displays the credit cards (Visa, MasterCard, American Express, Discover, and Diner’s Club) that have been enabled for this Merchant Gateway.
- Icons for cards that have been enabled display in color; icons for cards not enabled display in grey. An enabled card type is not the same as a verified card type. A color (enabled) card simply means that the card type will be available as an option on the Checkout page of your event. Verify a card type by clicking the checkmark icon in the Actions column.
Last Modified and Modified By - Date of last update to this Merchant Gateway, and the username of the person who made the update.
Actions - Verify Credit Card Processing - Verify that a specific card type is processing correctly through your merchant gateway by processing a $1 transaction with a credit card of type. Simply enter your credit card information and click the Verify Card button to attempt the transaction.
Additional Information:
None.
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