Topic:

I have an event coming up, but I won’t have time to build and test the event myself. Can RegOnline build my event for me?

Solution:

Of course! RegOnline has a complete event build service, where we will:

• Work with you to determine the exact functionality you need for this event;
• Provide you with a detailed estimate to build the event to your specifications; and 
• Build and test your event for you.

How much does it cost?

RegOnline charges $175/hour for the actual time we spend building and testing your event. We will provide you with a comprehensive estimate detailing the number of hours we expect it will take us to build and test your event.

How long does it take?

First, we’ll need to have you complete our event build survey. This online survey uses the RegOnline system  and submits the details about your event to our (amazing!) tech support team. We’ll use that (and maybe a phone conversation or two if needed) to produce an estimate for the event build; the estimate generally takes about 2-3 days to complete. Once you approve the estimate we’ll need about 3-10 days to complete the build, depending on the complexity of the event.

What can I do to make this process as simple as possible?

To make sure that the event build runs smoothly for you:

• Give us as much information as possible about your event! Providing us with complete details about your event allows us to have a clear picture of the exact functionality you require. The event build survey should be filled out completely and accurately. If you have a paper registration form that you’ve used in the past send that along too, especially if this event will be similar to the previous one. 
• When you receive the event build estimate, sign and return it to us (generally via fax) as soon as you can to reduce unnecessary delays in starting your event build.
• Be sure that that we’ve included everything you need in the event the first time, in order to keep changes and additional requirements to a minimum.
• Attend our Event Building training before your event is active so you’ll be ready to administer your event when it goes active. See the Additional Information below for more information about training.

Additional Information:

If you need to make changes to your event setup (such as new functionality, etc.), we will most likely need to create a new estimate and get your approval of the changes before we can proceed with the changes to your event setup.

RegOnline will be happy to build your event and help support you when it goes live, but keep in mind that you are the administrator of the event. In order to understand how to monitor, troubleshoot, and report on your event activity, we strongly encourage you to attend one of our free training classes. We provide training in both live (web-based) and recorded formats on all the major components of our system. See the Related Links below for resources (including training) for new customers.

Related Links:

• Submitt an event build request to get a quote
• I’m brand new to RegOnline. What resources do you have available? 

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