Topic:

I’m setting up a new Sage Pay merchant gateway and their application form has some questions that I’m not sure how to answer. What entries do I need to select when completing the Sage Pay application?

Solution:

Sage Pay Gateway Setup Documentation

The following are steps that must be completed before you can use the Sage Pay gateway. We recommend that you Sage Pay VSP Direct Integration guide PDF and read through to understand their process in more detail.

Note: To set up a Sage Pay account you will need a merchant account, you can contact the acquiring banks they work with:

Lloyds TSB Cardnet 0870 901 7915
Barclays Merchant Services 0800 616161
HSBC 08457 585150
Natwest Streamline 0800 010166
Bank of Scotland 0800 6525808

Sage Pay will only process Visa & Mastercard. You cannot process American Express, Discover or Diner’s Club through Sage Pay.
 

1. Signup for a 'VSP Direct' account at www.SagePay.com (if you do not already have one).
   
   
2. If your Sage Pay account is in test mode you will need to create a shopping cart within the Sage Pay Test VSP Admin and process both a test charge and a test refund. Once you have done this you can request the Sage Pay account be made LIVE.*
   
   
3. Log in to your Sage Pay Test VSP Admin at www.SagePay.com and do the following:
    
   • Click on the Administration button and select Account Parameters
   • Add the following info under Valid IP Addresses for this Account
     • Add New IP: 065.103.098.161
     • Subnet Mask: 255.255.255.255
     • Note: RegOnline
   • Click Add, and repeat the same steps to add:
     • Add New IP: 72.18.216.97
     • Subnet Mask: 255.255.255.255
     • Note: RegOnline
   • Click Add, and setup is complete.
   
   
4. After you have completed steps one and two you will need to send the following information to merchantinfo@regonline.com 
    
   • Your RegOnline Customer or Account Number(s)
   • The currency you will be processing (British Pound, Euro, US Dollar, Australian Dollars, New Zealand Dollars, Canadian Dollars, Hong Kong Dollars, Danish Krone, Singapore Dollars, Swedish Krona)
     • Note: Multiple currencies may be processed through your Sage Pay gateway. Please refer directly to Sage Pay to determine what currency or currencies are supported for your particular account.  
       
       If you have the ability to process multiple currencies you may only process one currency per RegOnline event. You may set up multiple Sage Pay gateways in RegOnline, one for each currency. 
       
       
   • The Statement Name that you have listed in your Sage Pay account, this is the name that will show up on your registrant's credit card statement to reference who made the charge.
   • Your Sage Pay vendor name.
   • Your contact information, email, name and phone number of person who can access the Sage Pay account.
   • The credit card types your Sage Pay gateway is configured to process.
      
5. We will enter this information into your RegOnline account and contact you when the setup is complete. Once this is done and tested, all of your RegOnline events can use the same Sage Pay account to process online credit card transactions.

*NOTE: In order to go live all of the following criteria MUST be met:

• You have completed testing all your transaction types against the Test Server account.
   
• You have logged into the VSP Admin system on the Test Server, created a user for yourself and viewed and refunded some of your Test transactions as that user.
   
• You have completed the Online Direct Debit sign-up form to allow Sage Pay to invoice you for services each month.

The Sage Pay Live Team cannot set your account up until all three actions have been completed. When you have finished you’re testing and signed up ready to go, you need to send an e-mail to golive@SagePay.com with your VSP Vendor Name included in the mail. The Live Team will normally begin processing that request the same day, but it can take up to 24 hours in busy periods.

The amount of time it takes for your live account to activate depends on your acquiring bank:

• Lloyds TSB and American Express are active as soon as the Live Team upload your account.
• Barclays Merchant Service and Natwest Streamline require a 24-hour activation period.
• HSBC can take up to 72 hours to activate your account.

Where possible we set the wheels in motion as early as possible by requesting activation of your account at the stage we set up your Test Server account, but please be aware of these delays when sending your “Go Live” message. Don’t send it on Friday if you need to be live on Saturday and your acquiring bank is HSBC.

Once RegOnline contacts you that the connection has been completed you should check your Sage Pay account to see the live transaction from RegOnline to once more ensure that the, now live, account is working properly.

Additional Information:

Fees:

• There are no account setup fees and no monthly charges.
• There is a 0.95% transaction fee for all online credit card transactions.
• This fee will be billed to you by RegOnline in addition to any fees billed to you by Sage Pay.
• These fees are valid for any gateway setup after September 26th, 2008. For older gateways, contact your sales representative for pricing information.

RegOnline cannot process refunds through our user interface to your Sage Pay account. If a refund needs to be issued, it will need to be recorded in your Sage Pay VSP Direct Admin screen, and then input into your RegOnline account as an "Offline Credit Card Refund". For more information on recording this refund in RegOnline, click here.

About IP restrictions in your Sage Pay account -

You have the ability to restrict API access in your Proxt account by IP address as an added security measure. If you have entered any IP address restrictions in your Sage Pay account setup, then you will need to add RegOnline's server IP's to your Sage Pay account or you will receive transaction errors when processing credit card transactions.

RegOnline's Server IP addresses are:

65.103.98.189
65.103.98.161
65.103.98.186
72.18.216.97

Sage Pay supports the following Merchant Accounts:

• Lloyds TSB Cardnet / Phone #: 0870 901 7915
• Barclays Merchant Services / Phone #: 0800 616161
• HSBC / Phone #: 08457 585150
• Natwest Streamline / Phone #: 0800 010166
• Bank of Scotland / Phone #: 0800 6525808

All currencies are supported by Sage Pay (dependant on your Merchant Account currency support)

You can visit the Sage Pay online account application to open a Sage Pay account.

Sage Pay contact information:

General Inquiries: info@SagePay.com
020 7292 3900 Option 1

Customer Service: customerservice@SagePay.com 
020 7292 3900 Option 4

Accounts: accounts@SagePay.com 
020 7292 3900 Option 3

Support: support@SagePay.com 
020 7292 3900 Option 4

Related Links:

• How do I get started with online credit card processing?
• What Merchant Gateways are supported in RegOnline?

Keywords:  Sage Pay, gateway, merchant account, sages, pay, credit card, processing, international currencies, sage pay

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