Topic:

How do I modify the reminder email that my attendees receive?

Solution:

You can set up your event to send an email to registrants at a specified interval before your event starts, or at a specific date and time. This email, called a reminder email, is just that -- a reminder that they have registered for your upcoming event. You have the option to send a reminder email to all of your attendees, just certain registrant types, or none at all. By default, a reminder email is not sent to any attendees, though you can enable it with a few clicks.

To do so:

1. Edit your Event, and click on the Emails tab.
2. In the New Registrations section, select the checkbox to Schedule a reminder email for the registrant to enable the reminder email.
3. Click on the link to modify the email content.
4. Make the following entries:
   • Recipients section - Allows you to specify which registrants are to receive this reminder email. Leave all fields at the default value (Any) to send to all registrants. See the Related Links below for more information about sending different reminder emails based on Registrant Type.
   • Schedule section - Select whether you want to send this reminder email at a certain interval before/after your event (using the Interval radio button and the dropdown lists on the next line) or at an exact date (using the Exact Date radio button).
   • Content section - Specifies the email that is sent to recipients. Click the Edit button to modify the content.
     • You can also Preview the email as it would look to registrants. Fake registrant data will be merged into the preview mode.
     • To test the email simply enter your email address and click the click the Test Email button to send a copy of this email to yourself (or another email address if desired).
5. Save your changes when finished.

You also have the option to send different reminder emails to your attendees based on their registrant type. See the Related Links below for more information about sending an alternate reminder (or confirmation) email based on registrant type.

Additional Information:

None.

Related Links:

• How do I create a custom reminder (or confirmation) email based on registrant type?
• How do the multiple reminder and follow up emails work?
• How do I include agenda item information in the Confirmation or Reminder email?
• How do I send my attendees a copy of their complete agenda as a PDF?
• User's Guide - Edit Reminder/Follow-Up Email window

Keywords: Reminder Emails Content, Automatic Email, E-Mail, Follow-up, Automatically Send