Topic:

I need to cancel the registration for one of my attendees. How do I cancel a registration?

Solution:

In order to cancel an attendee's registration, you will have to locate and open the attendee's record in your account. Once the record is open you can click on the Cancel button at the top of the Attendee Record window.

To do so:

1. From the Events screen, find the event and click the number in the Regs. column to run the Attendees Report.
2. Find the attendee you want to cancel and click the ID number on that line. Their registration record displays in a new window.
3. Click the Cancel button, located in the green header bar, near the top of the window. A window displays asking to confirm the cancellation. 
   • If desired, check the box titled Send Email Notification to this Registrant.
4. Click "Yes" to confirm that you want to cancel this registration.

See the Related Links below if there is a charge to attend your event and this attendee has already paid for their registration, since you’ll most likely need to issue a refund to the attendee.

Additional Information:

Live registrations (registrations processed while your event is active) can not be deleted. You can only delete Test Registrations (registrations processed while the event is in Testing Status).

Related Links:

• How do I issue a credit card refund?
• How do I process a check refund?
• How do I delete test registrations?
• About Transactions in RegOnline

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