Topic:

I just ran a Rooming List for my event and it came up empty, but I know I have attendees booked into hotels. Why is my report empty?

Solution:

When you click Run for the Rooming List, by default the report will look for unassigned attendees. This is most likely why the report is blank – because all of the event attendees are assigned to a hotel.

To modify your report to see attendees who are booked at a particular hotel:

1. On the Events tab, click the Title of the desired event.
2. Click the Reports link to view the available reports. Click the Rooming List link to run the report.
3. Click the Filter button at the top of the report. This opens the Rooming List Filter window.
4. In the Select a Hotel field, select the hotel you’d like to see in this report and click OK to run the report.
5. The report should now contain the lodging data for the selected hotel.

Additional Information:

If you are using Passkey to book lodging for your event, the Rooming List report will show attendees as Unassigned and the Select a Hotel dropdown list will display as empty. This is because the lodging information is being stored in Passkey and not in your RegOnline event.

Related Links:

• How do I run a Rooming List for my event? 
• How do I add a hotel confirmation number to an attendee’s record? 
• How do I use Passkey to book lodging for my event? 

Keywords:  lodging booking, report, reservations, rooms, hotel, unassigned