Topic:

Why is my attendee’s credit card being denied?

Solution:

First, check to see if other credit cards are processing. Run an Attendees report, click the Date Registered column heading (this will re-sort the data), then look at the most recent transactions to see if there are credit card payments.

If other cards are processing then one of these may be the reason that the card is declined: 

• Card holder has reached their overall credit limit or their daily limit.
• Debit cards will only process when they have also been set up to be used as a credit card.
• If an “International” attendee uses a credit card from another country, the cardholder should check if the card is authorized for charges in the United States.
• Check to see if other attendee’s credit cards are going through for the same credit card type (i.e., other attendees using Visa, MC, Amex, etc.).
• If a REFUND won’t process, make sure the expiration date still valid. If the expiration date on the card has passed, it will not allow a refund transaction (even if the charge went through earlier when the expiration date had not been reached).
• The credit card may not be enabled for internet transactions.
• Some business credit cards may be restricted to certain expenses, such as travel or lodging, but restricted from other industry categories, such as retail. RegOnline falls into the ‘online services vendor’ industrial classification.
• Some business credit cards may be restricted by denying refunds.
• A “charge” equal to or less than an amount of a refund transaction must have already been settled to the attendee’s account.
• The address on the card does not match the billing address submitted in the billing information of the registration.
• For Authorize.net customers, the Test Mode setting in your Authorize.net account must be set to OFF to process live transactions.

If no credit cards are processing then check to see if your gateway password or transaction key has been updated. RegOnline needs to be notified on all updates to the gateway at merchantinfo@regonline.com; enter ‘Merchant Account update’ in the subject line of the email.

Contact RegOnline Tech Support if you would like us to check the error logs for a more definitive error.

Additional Information:

None.

Related Links:

• How do I enter an online refund?
• About Transactions in RegOnline
• Everything that you wanted to know about credit card processing
• User's Guide - Manager - Administration - Set Up New Merchant Account

Keywords: credit, card, transaction, transactions, denied, deny