Topic:

I need to locate an attendee in my account in order to view their record or make changes.  How can I find an attendee?

Solution:

There are a few ways to locate an attendee in your RegOnline account.  Here are a few options.

If you know which event the attendee registered for:

1. On the Events tab, click the Title of the event the attendee registered for. 
2. Enter any information you have for this attendee (such as Last Name, email, or Company) in the Find Attendee in this Event field, located on the right side of the page. Click GO.
3. When the results display, you can click the attendee’s Registration ID number to go directly to the complete Attendee Info for that individual.

If you do not know which event the attendee registered for:

1. On any of the main tabs (Events, Email Invitations, or Account) located the search bar in the upper right corner. Select the Attendee search type.
2. Enter your search criteria.
   • Such as last name, company name, or Registration ID number in the search box to the right of the dropdown.
3. Click the Search Attendees button. The Attendee Search window will open.
4. Your results will list all attendees with the last name you specified across all Forms in your account.
5. To narrow down your search you may then click on Advanced Search link at the top of your list. 
   • This will display additional search fields: Event ID, Registration ID, First Name, Last Name, Company or Email.

Additional Information:

You can also edit an attendee's record to open the Attendee Info window from any Standard or Custom report in your account by clicking on the Registration or Confirmation ID number for a given registrant.

Related Links:

• How do I view and edit attendee information?
• How do I change an attendee’s email address?
• How do I change the custom field or agenda item selections for an attendee?
• Once an attendee is registered, how do I change his/her registrant type?
• How do I substitute one attendee for another?
• How do I process an online refund?
• What’s the easiest way to charge (or refund) the outstanding balance for an attendee to their credit card?

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