Topic:

Where can I view a detailed list of the fee breakdown for each credit card transaction and registration?

Solution:

The Transaction Fees report contains a detailed list of the credit card processing and registrant fees for your event. Each row contains the information for an individual credit card transaction or registration.

To view the Transaction Fees report for an event:

1. Locate and click the title of the event Events tab.
2. Click the Reports link.
3. Click the Transaction Fees link, located along the left side of the page under the Financial Reports heading.
4. Click the Open button to view Transaction Fees report in Excel.

This report contains the following information for each credit card transaction and registration:

• Event ID - The Event ID where the transaction was created.
• Primary Reg ID - The Registrant ID number.
• Transaction ID - The Transaction's ID number.
• Transaction Date - The date and time when the transaction occurred.
• Transaction % - The fee percentage that is charged by RegOnline for transaction processing.
• Transaction Amount - The dollar amount of the transaction.
• Transaction Fee - The dollar amount charged by ActiveEvents for the transaction processing. Calculated using the Transaction % number.
• Flat Fee - The flat per transaction fee charged by RegOnline.
• Per Reg Fee - The per registration fee charged by RegOnline.
• Group Count - The total number of registrants in the group. Will be '1' if not a group registration.
• Total Fees - The total fee (Transaction Fee, Per Reg Fee, etc.) charged by RegOnline for the registration or transaction.
• % Passed To Participant - If using a Service Fee, the percentage of the Total Fee that is billed directly to the registrant.
• Total Paid by Participant - If using a Service Fee, the dollar amount of the Total Fee paid by the registrant.
• Fees Due - The total fee billed to you by RegOnline for the transaction or registration.

Additional Information:

This report is currently available only in the Excel format.

The Transaction Fees report is only available in RegOnline OnDemand.

Related Links:

• About Transactions in RegOnline
• How do I share the ActiveEvents processing fees with my registrants?
• How do I use the Credit Card Transactions report to reconcile transactions with my gateway?

Keywords: transaction, fees, transactions, service fee, per registration fee, credit card fee, fees, % charge, transaction, flat fee, transaction fee report, due, breakdown, itemized,

---

New to RegOnline?
Sign up for our Live New User Training.

Still need help?
Submit your question to the RegOnline Tech Support team.