Welcome to RegOnline Help Center: Event Registration Software Sign in | Join | Help
Search for: in Search

tracking registrants

Last post 08-12-2009, 3:08 PM by chad p.. 4 replies.
Sort Posts: Previous Next
  •  01-22-2009, 7:45 AM 3972

    tracking registrants

    I'm looking for some help adding a third party tracking pixel to the confirmation page that will dynamically update with order id, order number, and order total.  Our third party contacts say its as simple as pasting code onto the confirmation page, but it needs to be dynamically updated with the order info: (info in brackets should be updated with order details):<img src="https://e.ccialerts.com/a/r2069610016/adage.gif?id=[UNIQUE_ID for transaction]&amount=[TOTAL AMOUNT]&order=[ORDER NUMBER]">

    anyone use this type of tracking system or know how to get this to happen?

     

  •  02-01-2009, 6:19 AM 3973 in reply to 3972

    Re: tracking registrants

    Hi,
    Your best and simplest bet may be to install Google Analytics.
    Apply for an account to the https://www.regonline.com/yoursite,  and get the tracking code.
    Paste that code into the html of any page on the reg site.
    eg the html of the header page, html of any field and in your case the html of the confirmation page.
    Then you get a whole stack of info and reports.
    I guess you could use a tracking cookie or some other tracking code/supplier - but the Big G makes it pretty easy.  That should do the trick.
    Regards
  •  02-02-2009, 2:39 AM 3975 in reply to 3972

    Re: tracking registrants

    This is exactly what we are trying to do also, our third party is an affiliate tracker, so I don't think Google Analytics is what is in mind with what Iminardo is talking about, or for what we need either.

    We need to pull more info like the order info you've mentioned on the confirm page but the regonline coding is obscured or hidden (for lack of better words). Our situation also involves trying to track registration types as they have different price points - as well as when clients select multiple tickets. So far as we can tell with the generic coding, it will only pull one type - maybe we have to do a "when amount is > or < ..." type of calculation? I'm a bit out of my realm here! An example of our 3rd party "simple as pasting a code" is as follows for only one level of ticket:

    <img src=https://www.my3rdpartywebsite.com/mycompany/sale.php?amount=125&tickestgenseating=B style='visibility: hidden'>

    So how to get the report if we have registration type denoting different ticket/price levels? How do we also capture multiple tickets? Can the regonline administrator reply as to if it is possible to write the coding so that it points to variables found in the confirmation page? 

    Thanks in advance!!

  •  02-02-2009, 10:55 AM 3976 in reply to 3975

    Re: tracking registrants

    Hello,

    The Confirmation page contains a number of hidden fields that you can use. Here is the HTML taken directly out of the page:

            <input type="hidden" name="TotalCharge" id="rolTotalCharge" value="525" />
            <input type="hidden" name="RegisterId" id="rolRegisterId" value="16001687" />
            <input type="hidden" name="Prefix" id="rolPrefix" value="" />
            <input type="hidden" name="FirstName" id="rolFirstName" value="JJ" />
            <input type="hidden" name="LastName" id="rolLastName" value="Mahoney" />
            <input type="hidden" name="Email" id="rolEmail" value="jjj@regonline.com" />
            <input type="hidden" name="TotalAgendaFees" id="rolTotalAgendaFees" value="525" />
            <input type="hidden" name="TotalOtherFees" id="rolTotalOtherFees" value="0" />
            <input type="hidden" name="DOB" id="rolDOB" value="" />
            <input type="hidden" name="Address1" id="rolAddress1" value="" />
            <input type="hidden" name="Address2" id="rolAddress2" value="" />
            <input type="hidden" name="City" id="rolCity" value="" />
            <input type="hidden" name="State" id="rolState" value="" />
            <input type="hidden" name="Country" id="rolCountry" value="" />
            <input type="hidden" name="Gender" id="rolGender" value="" />
            <input type="hidden" name="Postcode" id="rolPostcode" value="" />
            <input type="hidden" name="Phone" id="rolPhone" value="" />
            <input type="hidden" name="HomePhone" id="rolHomePhone" value="" />
            <input type="hidden" name="Mobile" id="rolMobile" value="" />
            <input type="hidden" name="Fax" id="rolFax" value="" />

     
    This should give you access to the Total Charge and Registration ID numbers for you to pass into your affiliate link. Unfortunately, the registrant's Registration Type is not included in these fields.

    I hope you find this information useful!

    Thanks,

    Nick Stevens
    RegOnline
    Training and Documentation Specialist
    nstevens@regonline.com
  •  08-12-2009, 3:08 PM 4101 in reply to 3976

    Re: tracking registrants

    Nick, I think you're on the right track there, but your example code shows the RESULT of a dynamically generated value. What the original poster and I are looking for is some dynamic place-holder code that we can add to the Confirmation Message. The place-holder code lets the RegOnline webserver insert the actual values (Total Charge, RegistrationID, etc.) during the order process. That has to be done before the HTML is sent to the customer's web browser (a.k.a. server-side processing).

    We're looking for something like the "email merge fields" feature documented here:
        http://forums.regonline.com/forums/post/1094.aspx
    But unfortunately, the Event text editors do not offer the merge fields options available to the "Email Content Editor."

    For example, the Confirmation Message would contain this:
       <img src="https://e.ccialerts.com/a/r2069610016/adage.gif?amount=/*Merge: AmountDue*/&order=/*Merge: RegistrationID*/">

    I tired this and it does NOT work; it just displays the merge code as-is. By the way, I'm intending to use Google Analytics' e-commerce tracking.
View as RSS news feed in XML
Powered by Community Server, by Telligent Systems
Event Registration - Conference Registration - Online Registration - Online Meeting Registration