Topic:

I would like to set up separate billing for different events in RegOnline. How do I set that up?

Solution:

Each account in RegOnline will generate a single bill or invoice each month. However if you need to have a separate bill or invoice generated and sent to a different department or client for different events, then you can create multiple Sub-Accounts to achieve this. A Sub-Account is simply a separate RegOnline account that is connected to another RegOnline account (or Parent Account). You can create new folders, events, users, and billing information for each Sub-Account that you set up.

To create a new Sub-Account:

1. In the RegOnline Manager screen, click the Administration folder on the left side-bar.
2. Click the Open Sub Account link. The Open Account window displays. 
3. Complete all the fields & and click the Go To My Account button. You will be automatically logged into your new Sub-Account.

Additional Information:

Once you are logged into your new Sub-Account, be sure to:

• Setup new users or copy users from your other RegOnline accounts.
• Update the billing information if it is different from the Parent Account.
• Setup any necessary merchant gateways for credit card processing (existing Gateways will not be copied to the new Sub-Account automatically).
• Contact your Client Services Representative for further assistance. You can reach our Client Services department via email or phone: 1-888-351-9948 Option 3.

Related Links:

• How do I log in to my sub-account from my parent account?
• How do I set up users in my new sub-account?
• How do I move an existing user to another account?
• How do I copy an event from a parent account to a sub-account?
• How do I change the name of my sub-account folder?
• How do I see my RegOnline pricing and other account information?
• User's Guide - Administration - Manage Account

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