Topic:

I would like to tell my members how they can renew or update their own membership information. How do login to make these changes?

Solution:

There are two ways your members can renew or make changes to their membership.

I. From the Membership Renewal page:

1. Send your members to the Membership Renewal page. The URL for that page is http://www.regonline.com/Memberships/Renewal/Login.aspx?EventId=[Membership #] (replace the text [Membership #] with the ID number for your membership registration form)
2. Enter the email address and password and click Continue. The Renewal page displays, showing a summary of their personal information and fees related to their membership.
3. Click on the Renew Button on the Account Details tab (the member’s current balance must be paid in order to renew)
4. Click on Next on the Renew Now tab
5. Select any Merchandise (if applicable) and click Next
6. Select a payment method
7. Click on Finish to complete the Renewal

II. From the Start Page:

1. Send your members to the Start page for the Membership http://www.regonline.com/[Membership#] (replace the text [Membership #] with the ID number for your membership registration form) .
   • If you have a custom URL created for your Membership registration form then you can send them to that URL.
2. Select Existing Membership, then enter the Email Address (or Member Number)and click Continue.
3. The member will be prompted to enter their Password. Enter the password and press Continue. This will take them to the Membership Renewal Page.
4. Click on the Renew Button on the Account Details tab (the member’s current balance must be paid in order to renew)
5. Click on Next on the Renew Now tab
6. Select any Merchandise (if applicable) and click Next
7. Select a payment method
8. Click on Finish to complete the Renewal
    

Additional Information:

Renewing members will only see Merchandise items (any add-ons created on the Merchandise page) that have not already been selected previously by that member. Once they have been selected by a member, then they will not have the option to select them again.

Related Links:

• How do my members change/update their membership information?
• How do I let my members know it is time to renew?
• How do I use auto-renewal in my membership?
• How do I set up membership fees on my membership form?
• How do my members renew their own membership?

Keywords: Renew, Renewal, Members, Membership, Update, Change, Payment, Renewals,