Topic:

I'd like to use the Auto-Renewal feature for my membership. How does that work?

Solution:

Auto-Renewal is a feature in memberships that automatically renews members when their renewal period is up and charges their credit cards for their membership fees. When the auto-renewal feature is enabled, members do not have to come back to their membership form and renew.  They will be automatically renewed period after period unless and until they cancel.

To turn on auto-renewal for your membership (note: this feature is turned off by default):

1. Edit your membership and click on the Membership Form Pages tab.
2. Click on the Checkout page and scroll down to the Renewal Options section
3. In the Auto-Renewal dropdown list, select "Force auto-renewals" and save your changes.

Once you've enabled auto-renewal, you can let your members decide if they want to be Auto-Renewed or not:

1. Edit your membership and click on the Membership Form Pages tab.
2. Click on the Checkout page and scroll down to the Renewal Options section.
3. In the Auto-Renewal dropdown list, choose "Member selection" and save your changes.

Now when a member registers, he/she will see a checkbox on the Checkout page labeled "Automatically Renew my Membership".  If the checkbox is selected, then they will be Auto-Renewed each renewal period.  If they do not check the box, then they will have to manually renew themselves every renewal period.

Additional Information:

Once you have selected Auto-Renewal in your membership setup and made your Membership active, you will not be able to change this selection

Auto-Renewal works best if online credit cards are your only payment method.  That way, RegOnline can automatically charge the cards through your payment gateway.  Auto-Renewal can work with checks, PO's, and other offline payment methods, but it is not automatic – you will still have to process the payments manually.

Related Links:

• How do I set up membership fees on my membership form?
• How do I let my members know it is time to renew?
• How do my members renew their membership?
• What is a merchant gateway, and why would I need one?
• How do I get started with online credit card processing?

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