Event Builder - Emails tab
About Event Emails:
This section of the event builder allows you to specify whether to send emails to your registrants in particular situations, and the content of those emails. For example, you can set up a reminder email to send to registrants when they update their registration record, when they start but do not complete their registration, and more, along with the exact content of each email.
For notification emails sent to the event administrator, the notification is sent to the email address in the Contact Email Address field in the Registration Form Pages section, Start Page. Click the "Email you a notification" link to add other email addresses to receive an alert or notification email.
Field Descriptions:
To New Registrants section – Check the boxes in this section to send an email to attendees when they register for your event. Click the text link on each line to open a Content Editor window where you can specify the content of the email that is sent.
When a new Registrant completes their Registration: – These settings determine whether to send an email whenever a new registration is completed.
Email a confirmation to the registrant - When checked, a confirmation email is automatically sent to all new registrants.
Email you a notification - When checked, a short notification email is sent to you (the event administrator) to alert you that a new registration has been completed.
Schedule a reminder email for the registrant - When checked, an email is sent to your registrants reminding them that they are registered to attend your event.
When a registrant does not complete their registration: – These settings determine whether to send an email when a registrants begins but does not finish registering for your event.
Send a notification email to the registrant - When checked, an email is sent to the registrant advising them that their registration was not completed, including a link to their incomplete registration, so they can click to try again.
To Returning Registrants section - Check the boxes in this section to send an email to current attendees when they modify their registration record. Click the text link on each line to open a Content Editor window where you can specify the content of the email that is sent.
When a Registrant updates their Registration: – These settings determine whether to send an email when an existing attendee makes changes to their registration.
Email a confirmation to the registrant - When checked, a confirmation email is automatically sent to the registrant confirming that their changes have been completed.
Email you a notification - When checked, a short notification email is sent to you (the event administrator) to alert you that a registration has been updated.
When a Registrant substitutes another person: – These settings determine whether to send an email when an existing attendee changes the name and email address fields in their registration record.
Email a confirmation to the registrant - When checked, a confirmation email is automatically sent to the registrant confirming that their substitution has been completed.
Email you a notification - When checked, a short notification email is sent to you (the event administrator) to alert you that an attendee has substituted another person.
When a Registrant cancels their Registration: – These settings determine whether to send an email whenever an attendee cancels their registration.
Email you a notification - When checked, a short notification email is sent to you (the event administrator) to alert you that a new registration has been completed.
Additional Information:
Emails from Copied Events - If you have copied a previous event then it may have some information left over from that old event such as incorrect dates, subject lines, sender names & email addresses, or other information. Emails have both an HTML version and a TEXT ONLY version - you will need to check both versions for accuracy. Be sure to check all of the correspondence emails that will be sent to your registrants. Including - Confirmation emails, Alternate Confirmation emails (for each Registrant Type), Incomplete email notification, and Reminder Emails. You can also test these emails to verify their content.
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