Rod Helm, Managing Partner of Grant Writing USA, had a decision to make. Find a way to make RegOnline technology work harder for him - or hire more staff to confirm his seminar attendees. He had already automated the registration process, but he needed one more step to get registrants to confirm their attendance.

The " Old Way"
Rod's staff would contact registrants several days prior to the seminar to confirm their attendance. As his business grew, this became a more daunting, time-consuming and expensive task.

The "New Way"
At Rod's request, RegOnline created a special merge field (see below) asking registrants to "click to confirm" their attendance, which he includes in the automated reminder email.

The Results
Rod's team went from attempting to call 100% of registrants to just 29% because over seventy percent of registrants self-confirmed. Plus, it's not uncommon to experience 100% self-confirmations - without a single phone call!

The team can now focus in on the "suspect" registrants. This one modification saved countless man hours, the cost of the phone calls and the cost of adding another staff person. Plus, Grant Writing USA experiences a negligible no-show factor meaning fewer refunds, fewer changes and more revenue.

Adding this time saver couldn't be easier!
In your reminder email, simply select the merge field "Confirm Registration" from the "Other Merge Codes" drop down menu in the HTML email editor. And be sure to change the default registration status per the guidelines below:

When the registrant clicks the "Confirm" link in the email, RegOnline automatically changes their status from "Pending" to "Confirmed".

Here's an excerpt from Grant Writing USA's reminder email: